Terms of service

Last Updated: July 18, 2026

Welcome to WOODORA!

These Terms of Service ("Terms") govern your access to and use of the WOODORA website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Throughout these Terms, the words "WOODORA", "we", "our", and "us" refer to WOODORA.

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1. ELIGIBILITY

By using our website, you confirm that:

• You are at least 18 years old or are using this website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• All information you provide is accurate, complete, and up to date.

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2. ACCOUNT RESPONSIBILITY

If you create an account on our website, you are responsible for:

• Keeping your login information confidential.
• Restricting access to your account.
• All activities that occur under your account.

WOODORA is not responsible for any unauthorized access resulting from your failure to protect your account credentials.

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3. PRODUCTS

We strive to display our products as accurately as possible.

However:

• Product colors may vary depending on your screen or device settings.
• Because our products are handcrafted, slight differences in color, wood grain, texture, or finish are natural and should not be considered defects.
• Product availability may change without notice.

WOODORA reserves the right to discontinue or modify products at any time.

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4. PRICING

All prices displayed on our website are listed in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to:

• Change prices without prior notice.
• Correct pricing errors.
• Cancel orders affected by pricing mistakes.

If an order is cancelled because of an incorrect price, any payment received will be refunded.

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5. ORDERS

Placing an order does not guarantee acceptance.

WOODORA reserves the right to:

• Refuse any order.
• Cancel suspected fraudulent orders.
• Limit quantities purchased.
• Request additional verification before processing an order.

Once your order has been confirmed and shipped, cancellation may no longer be possible.

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6. PAYMENT

We accept the payment methods available during checkout.

For Cash on Delivery (COD) orders:

• Payment must be made to the courier upon delivery.
• Customers who repeatedly refuse COD orders may be restricted from placing future orders.

WOODORA reserves the right to refuse any payment method if suspicious activity is detected.

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7. SHIPPING

Estimated delivery times are provided for convenience only.

Delivery delays caused by:

• Courier companies
• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Events beyond our control

shall not make WOODORA liable for compensation.

Risk of loss transfers to the customer once the package has been handed over to the shipping carrier.

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8. RETURNS & REFUNDS

Returns and refunds are governed by our separate Refund & Return Policy.

By placing an order, you acknowledge that you have read and agreed to our Refund Policy.

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9. INTELLECTUAL PROPERTY

All content available on the WOODORA website, including but not limited to:

• Logos
• Product images
• Graphics
• Website design
• Product descriptions
• Text
• Videos
• Branding materials

is the property of WOODORA and is protected by applicable intellectual property laws.

You may not:

• Copy
• Reproduce
• Distribute
• Modify
• Republish
• Sell
• Use any content from this website

without prior written permission from WOODORA.

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10. PROHIBITED USES

You agree not to use our website:

• For any unlawful purpose.
• To violate any local, national, or international law.
• To transmit viruses or malicious software.
• To attempt unauthorized access to our systems.
• To interfere with website security.
• To collect customer information without permission.
• To engage in fraudulent activities.

Any violation may result in immediate suspension or permanent termination of access to our website.

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11. THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, or tools.

WOODORA is not responsible for:

• Third-party content.
• Third-party policies.
• Third-party transactions.
• Any losses or damages resulting from the use of third-party services.

Users access third-party services entirely at their own risk.

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12. CUSTOMER FEEDBACK

If you submit reviews, feedback, suggestions, photographs, comments, or other content to WOODORA:

• You grant us permission to use, publish, edit, and display such content for marketing and business purposes.
• You confirm that the content belongs to you.
• You agree that the content does not violate any third-party rights.

WOODORA reserves the right to remove any content that is offensive, misleading, unlawful, or inappropriate.

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13. PRODUCT INFORMATION

We make every effort to ensure product information is accurate.

However, we do not guarantee that:

• Product descriptions are error-free.
• Product specifications are always complete.
• Product photographs perfectly match the actual item.

Minor variations in handcrafted wooden products are natural and are not considered defects.

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14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, WOODORA shall not be liable for:

• Indirect damages.
• Incidental damages.
• Consequential damages.
• Loss of profits.
• Loss of business opportunities.
• Data loss.
• Delivery delays caused by third parties.

Our maximum liability shall never exceed the amount paid by the customer for the specific product giving rise to the claim.

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15. DISCLAIMER OF WARRANTIES

All products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

WOODORA makes no guarantees regarding:

• Continuous website availability.
• Error-free website operation.
• Uninterrupted access.
• Compatibility with every device or browser.

Except where required by law, all warranties are expressly disclaimed.

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16. INDEMNIFICATION

You agree to indemnify and hold harmless WOODORA, its owners, employees, affiliates, and partners from any claims, liabilities, losses, damages, costs, or expenses resulting from:

• Your violation of these Terms.
• Your misuse of the website.
• Your violation of any law or third-party rights.

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17. TERMINATION

WOODORA reserves the right to suspend, restrict, or terminate your access to our website and services at any time, without prior notice, if we believe you have violated these Terms of Service or engaged in fraudulent, abusive, or unlawful activities.

Any obligations or liabilities incurred before termination shall survive the termination of these Terms.

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18. PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy.

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19. CHANGES TO THESE TERMS

WOODORA reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Any changes become effective immediately upon being published on this website.

Your continued use of the website after any updates means you accept the revised Terms.

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20. GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

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21. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

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22. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between WOODORA and the customer regarding the use of our website and services.

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23. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

WOODORA

Email: sarimnaseer27@gmail.com

Website: https://woodora.org

Business Address:
Shujabad, Punjab, Pakistan

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (PKT)

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Thank you for choosing WOODORA.

We appreciate your trust and look forward to serving you with premium handcrafted wooden home décor.